Managed IT Support (M365)
Level Cloud is a managed service provider that offers a comprehensive range of professional services, including managed IT infrastructure support, 24/7 remote and on-site support, proactive monitoring, and support of business-critical systems.
SHAREPOINT ONLINE SUPPORT
We keep your team’s collaborative sites, document libraries, and intranet pages running smoothly without disruption. Our SharePoint support services resolve user permission conflicts, repair broken file syncs, fix metadata and view display errors, and assist with site layout adjustments. Whether your staff needs help restoring accidentally deleted files, managing site access requests, or resolving list formatting issues, we provide fast, hands-on support that ensures your business data remains accessible and properly organized.
MICROSOFT TEAMS SUPPORT
We ensure your workforce stays connected by rapidly resolving day-to-day Microsoft Teams audio, video, and chat issues. Our helpdesk team handles client-side cache clearings, microphone and camera hardware detection errors, meeting scheduling failures, and external guest access roadblocks. From fixing screen-sharing glitches during critical presentations to assisting users with channel configurations, notification settings, and Teams app integrations, we keep your real-time communications clear and reliable.
ONEDRIVE FOR BUSINESS SUPPORT
We eliminate the sync errors and local storage conflicts that prevent employees from accessing their essential cloud files. Our technicians specialize in repairing stuck desktop sync clients, clearing cache corruptions, resolving “Known Folder Move” redirect issues, and assisting with file version history recoveries. Whether troubleshooting desktop activation loops, guiding users through file sharing security settings, or restoring missing local folders, we ensure your team’s personal cloud storage stays synchronized across all their devices.
EXCHANGE ONLINE SUPPORT
We provide expert technical support to keep your organization’s primary communication channel fast and error-free. Our team resolves frustrating Outlook profile corruptions, desktop activation loops, email delivery delays, and mobile device sync errors. We assist end users with shared mailbox permissions, calendar delegate setups, out-of-office rules, and password or MFA resets, ensuring your workforce enjoys seamless, uninterrupted access to their inbox on desktop, web, and mobile.
AZURE & ENTRA ID USER SUPPORT
We streamline user access and identity troubleshooting across your Azure and Microsoft Entra ID environments. Our support team assists staff with Multi-Factor Authentication (MFA) onboarding and resets, Single Sign-On (SSO) application sign-in errors, Self-Service Password Resets (SSPR), and device registration issues. By swiftly resolving account lockouts and credential prompts while adhering to strict identity verification standards, we keep your employees securely connected to the cloud applications and resources they need.
MICROSOFT PURVIEW SUPPORT
We assist your staff in navigating data security controls without impeding their daily productivity. Our support team helps end users resolve false-positive Data Loss Prevention (DLP) blocks, apply and understand Microsoft Purview Sensitivity Labels, and manage encrypted email exchanges with external partners. When security policies restrict file sharing or document access, we guide your team on compliant, approved methods for sharing sensitive information.
MICROSOFT 365 APPS & DESKTOP SUITE SUPPORT
At Level Cloud Tech, we eliminate the frustrating app crashes, synchronization failures, and licensing loops that disrupt your workforce’s daily productivity. We provide specialized technical support and enterprise-grade troubleshooting across the entire Microsoft 365 Apps suite—including Outlook, Excel, Word, PowerPoint, Teams, and OneDrive. From resolving complex Outlook profile corruptions and desktop activation errors to repairing broken SharePoint/OneDrive sync engines, clearing add-in conflicts, and enforcing tenant-wide update channels.
Top-tier Managed Infrastructure Services
With our managed IT infrastructure services, we are consistent with our maintenance and support to keep everything running smoothly. IT infrastructure management can be made easy and is monitored around the clock by our team of highly qualified professionals.
Our managed IT infrastructure services provide your IT department with a bolt-on service to maintain and support your infrastructure, so you can rest assured that your IT systems are always running optimally.
When your priorities are robust security measures, proactive monitoring, cost efficiency, and IT infrastructure solutions that support your business growth, you can count on us.
Managed IT Services FAQs
Does Managed IT Services include training?
Yes. Alongside on-site and rapid remote support, our managed IT services include staff training, consultancy, and ongoing technical expertise to help your team use your systems effectively.
Do you offer support packages?
Yes. You can choose from a range of managed IT and cybersecurity plans designed to meet your operational and security requirements.
How does your pricing work?
Our pricing is unlimited and per end-user, giving you predictable, scalable costs as your workforce grows or changes.
Why Businesses Choose Our Managed Infrastructure Services
Cost Effective
Save on payroll with a whole team of experts at your service.
Automated Monthly Reports
Feedback reports on the Infrastructure and operations
Proactive Protection
Live monitoring and instant alerts keep your systems secure and running.
In-depth Knowledge
Access a wider depth of knowledge from an experienced team.
Client Satisfaction
Improved end-user satisfaction through clear communication.
