Level Cloud Plans

Support that scales

SUPPORT ESSENTIAL

$1500 /month

★M365 Support

SCOPE

  • Help desk support (business hours)
  • Troubleshooting for mailbox, Teams, SharePoint, OneDrive, all office
    applications, Security, Purview, Entra, Identities, cloud apps.

PRICING MODEL

  • Covers up to 10 users
  • Additional users billed from $100 – $175/user/month.
Free Consultation

SUPPORT PREMIUM

$2000 /month

★M365 Support
★Endpoint Support

SCOPE

  • Help desk support (business hours)
  • Troubleshooting for Endpoint devices, mailboxes, Teams, SharePoint,
    OneDrive, all office applications, Security, Purview, Entra, Identities, cloud apps.

PRICING MODEL

  • Covers up to 10 users
  • Additional users billed from $100 – $175/user/month.
Free Consultation

ADMIN ESSENTIAL

$2500 /month

★M365 Support
★M365 Administration

SCOPE

  •  Everything in SUPPORT ESSENTIAL + System administration for Teams, SharePoint, Purview,
    Defender/Security, Entra/Azure, Exchange-Online.
  •  Cybersecurity implementation and management.
  • User onboarding and offboarding.
  • Active tenant monitoring
  • Email Attack Simulation campaign and users training.
  • MFA enforcement & Conditional Access setup and management.
  • Secure Score monitoring and improvement plan
  • Monthly compliance/security reporting
  • Executive-level reporting

PRICING MODEL

  • Covers up to 10 users
  • Additional users billed from $120 – $200/user/month.
Free Consultation

ADMIN PREMIUM

$3000 /month

★M365 Support
★Endpoint Support
★M365 Administration
★Endpoint Administration

SCOPE

  • Everything in ADMIN ESSENTIAL + Endpoint support + Endpoint systems administration.
  • Creation and maintenance of device configuration & compliance policies.

PRICING MODEL

  • Covers up to 10 users
  • Additional users billed from $120 – $200/user/month.
Free Consultation

 Pricing Table

Explore our flexible IT support pricing plans, designed to meet your business needs, from essential support to comprehensive system administration and endpoint protection.

 

Tier Baseline (10 users) 11–25 users 26–50 users 51+ users
SUPPORT PLANS
Support Essential $1,500 $150/user $125/user $100/user
Support Premium $2,000 $175/user $150/user $115/user
ADMIN PLANS
Admin Essential $2,500 $175/user $150/user $120/user
Admin Premium $3,000 $200/user $175/user $130/user

LCT Managed Services Tier Comparison

Choose the right level of IT support for your business. Compare our plans side by side to see what’s included, what each plan costs, and which one fits your needs.

 

Features Support
Essential		 Support
Premium		 Admin
Essential		 Admin
Premium
Plan Overview
Starting Price $1,500/mo $2,000/mo $2,500/mo $3,000/mo
Included Users Up to 10 Up to 10 Up to 10 Up to 10
Core Support
Help Desk Support ✓ ✓ ✓ ✓
Microsoft 365 Apps Support ✓ ✓ ✓ ✓
Exchange Online Support ✓ ✓ ✓ ✓
Teams Support ✓ ✓ ✓ ✓
SharePoint Support ✓ ✓ ✓ ✓
OneDrive Support ✓ ✓ ✓ ✓
Entra ID Support ✓ ✓ ✓ ✓
Security & Purview Support ✓ ✓ ✓ ✓
Cloud App Support ✓ ✓ ✓ ✓
Endpoint Services
Endpoint Device Support × ✓ × ✓
Endpoint Policy Administration × × × ✓
Managed IT & Security
System Administration × × ✓ ✓
User Onboarding & Offboarding × × ✓ ✓
Tenant Monitoring × × ✓ ✓
Cybersecurity Management × × ✓ ✓
MFA & Conditional Access Management × × ✓ ✓
Secure Score Improvement × × ✓ ✓
Email Attack Simulations × × ✓ ✓
Security Awareness Training × × ✓ ✓
Reporting
Compliance & Security Reporting × × ✓ ✓
Executive Reporting × × ✓ ✓

Client Onboarding Table

 

Phase Tasks Deliverables Timeline
Implementation Roadmap
1. Discovery & Assessment
  • Initial consultation
  • Tenant health check
  • Inventory of users and devices
  • Review current policies
  • Assessment report
  • Gap analysis
 Week 1
2. Planning & Documentation
  • Define SOPs
  • Create onboarding roadmap
  • Assign roles and responsibilities
  • SOPs document
  • Migration plan
 Week 1–2
3. Migration & Setup
  • Email migration from Exchange or Gmail to Microsoft 365
  • OneDrive and SharePoint migration
  • DNS and domain cutover
  • Intune baseline configuration
  • Migrated mailboxes
  • Configured devices
  • DNS cutover complete
 Week 2–3
4. Security & Compliance
  • MFA enforcement
  • Conditional Access setup
  • Secure Score improvement roadmap
  • Security policies applied
  • Compliance baseline
 Week 3
5. Training & Handover
  • User training for Outlook, Teams and OneDrive
  • Admin training for portal and reports
  • Documentation handoff
  • Training sessions
  • User guides
  • Admin SOPs
 Week 3–4
6. Ongoing Support
  • Help desk activation
  • Monitoring and patching
  • Monthly reporting
  • SLA in effect
  • Support portal access
 Continuous